Seven days to change your mind. Six months if something is wrong.
Last updated 15 September 2026
Your shirt goes into print the same day you order, but nothing leaves until it is finished. If you email admin@25se.net before the parcel is handed to the courier, we will cancel the order and refund you in full. Nothing is charged for cancelling.
Section 44 of the Electronic Communications and Transactions Act gives you seven days from delivery to cancel an online purchase without giving a reason. Our shirts are printed to order, and we could argue that puts them outside that right — we have chosen not to. If the shirt is not what you hoped for, send it back.
You pay the cost of returning the shirt, which is what the Act provides. We refund the price of the shirt in full. Where delivery was charged on the order, that is not refunded on a change-of-mind return, because the delivery was performed.
Please use a courier or a tracked service and keep the tracking number. Until the parcel reaches us it is still your risk, and a return we never receive is one we cannot refund.
This is different, and you are not out of pocket for any of it. Under section 56 of the Consumer Protection Act you have six months from delivery to return a shirt that is defective, unsafe, or not what you ordered. That covers:
Email admin@25se.net with your order number and a photograph. We arrange and pay for the collection, and you choose whether you want it replaced or refunded in full, including the delivery you paid. We do not ask you to accept a replacement instead of a refund, and we do not charge a handling fee.
This does not cover damage you caused, ordinary wear over time, or a print that has failed because it was washed hot, tumble dried or ironed directly. The care instructions are on the shirt and on the shop page.
Sizing is the commonest reason a shirt goes back, and it is avoidable. The size guide gives garment-flat measurements in centimetres — lay a t-shirt you already like flat, measure armpit to armpit, and match the half-chest column. Do not go by the letter; ours may not match the last brand you bought.
If you order the wrong size anyway, the seven-day right above covers it. Ask us before you order if you are not sure — we would rather answer a question than process a return.
Refunds go back to the same card or bank account you paid from. We cannot pay a refund to a different account, or in cash, or as a credit unless you ask for one.
We process the refund within a few working days of receiving the shirt back and inspecting it, and well inside the 30 days the law allows. How quickly it appears after that is your bank's business, not ours — card refunds typically take five to ten working days to show.
One email does it: admin@25se.net. Give us your order number, say what is wrong or that you have changed your mind, and attach a photograph if there is something to see. We will reply with the return address and, where it is our cost, arrange the collection.
You can also reach us on WhatsApp at 079 732 9156, though email leaves both of us a cleaner record.